Booking Frequent Questions...
Is my payment secure?
Yes. By using our secure online payment system, your payment information is encrypted, you are secured against fraud, and you can make date changes or early cancellations at no cost (please see our cancellation policy )
Please note that your credit card/PayPal account will be charged a secure deposit upon booking.The pending balance will be paid on arrival, If the local tour operator does not accept your booking, the charged amount will be credited back to the account from which the charge was drawn.
How long will I wait to receive my voucher?
This depends on your booking. Some activities are automatically confirmed as soon as you submit your booking. Some of the activities require manual confirmation . These activities will be confirmed within 48 hours. Please be aware that some suppliers do not have office hours on the weekend, so weekend bookings may take a little longer to receive a confirmation.
How do I change information about my reservation?
If you need to make any changes to your booking - such as removing a participant, changing the tour date or time, or editing your contact information, please contact us via phone, Live Chat, or email. You can find more information about contacting us here.
What do I get after I book?
1) Receipt: Right after you book, we'll email you a receipt to confirm your booking submission and payment. Keep in mind that the receipt is not the same as the confirmation you get in step two.
2) Confirmation + Voucher: As soon as your booking is confirmed, you’ll receive another email with a link to your voucher. If your activity has instant booking, you will get your confirmation and voucher quite quickly. If your activity is on-demand, there will be a short wait time for the supplier to confirm your booking.
What do I need to bring with me to my activity?
You will need to bring a copy of your ticket voucher (all local suppliers accept printed copies; some accept a display of your voucher on your mobile device) and a valid photo ID for the traveler named on the ticket . Some activities require or recommend additional items to bring with you: for example, driving excursions generally require a valid driver’s license.
keep in mind..
Please note that the booking confirmation and ticket voucher will be sent to the email address provided on the billing details form. The email in the traveler form will be used by the local supplier for important communication prior to the tour.